SHIPPING + EXCHANGES + RETURNS

WELCOME

We're glad you've stumbled upon our store. Here are a few things you should know about ordering from us:

A NOTE ON OUR GOODS

Our Apothecary products are hand poured and made. There may be slight variations in colour, dimensions and texture.

We make products in small batches and when they sell out they can be back ordered. In case of back orders, your order will be mailed out as soon as all products are ready and back in stock.

SHIPPING

All Canada orders over $100 receive free shipping automatically. We ship 4 days a week, Tuesday through Friday, from Red Deer, AB, Canada.

EXCHANGES

If you receive a product and it is not as you hoped, please let us know and we will do our best to make it right. Please contact us with your order details within 10 days of receiving the package.

Items must be returned in the original condition they were received, along with any tags or packaging. Return shipping costs are the customer’s responsibility. International customers will also be responsible for any duties and taxes that may apply.

RETURNS

We will gladly accept returns on products in new, unused condition with all tags and packaging intact. If you would like to return a product, please contact us with your order details within 10 days of receiving your order.

You may return your items for store credit or a full refund of the amount which you paid at the time of purchase. The buyer is responsible for return shipping.

Products that are ineligible for return include:
- Custom products
- Customized products
- Gift Cards
- Sale items

Returned goods are your responsibility until they reach us, so please make sure they are packed properly and cannot get damaged on the way. All goods will be inspected on return.

Refunds will be credited back to your original method of payment, and will post approximately three days after the date of processing.

Only products purchased directly through Joseph Henry 1895 may be returned. Joseph Henry 1895 products purchased from another retailer must be returned to the original seller.

DAMAGED GOODS

If a product you receive is damaged, please contact us with your order details within 48 hours and include a photograph of the damage. If you receive an object and it is not as you hoped, please let us know and we will do our best to make it right.

CUSTOM WORK & SALE

We may accommodate certain customization requests that are not offered on our website. We will review any customization requests and let you know whether we can accommodate them and whether they will require any additional fees and/or additional lead time. Below are some examples of what changes we will be likely to accommodate or not:

- Longer/shorter bag strap or handles (would require an additional fee and/or lead time)
- Adding extra holes to straps
- Adding a shoulder strap to bags without (would require an additional fee and/or lead time)
- Custom branding for Apothecary order for Weddings and other occasions (would require an additional fee and/lead time of 2-3 months).
- Custom size order for Apothecary (half of the regular bar) and a bulk discount (would require a lead time of 2-3 months).                                                               
Not Possible:
- Changes in size or style of bags
- Bag colors other than the colors we offer
- Apothecary good other than what we offer