SHIPPING + EXCHANGES + RETURNS
We're glad you've stumbled upon our store. Here are a few things you should know about ordering from us:A NOTE ON OUR GOODS
Our soaps and candles are handcrafted using natural ingredients. There may be slight variations in colour, dimensions and texture.
We make products in small batches and when they sell out they can be pre-ordered. In case of pre-orders, your order will be mailed out as soon as all products are ready and back in stock.SHIPPING
We ship Monday through Friday using Canada Post.EXCHANGES
If you receive a product and it is not as you hoped, please let us know and we will do our best to make it right. Please contact us with your order details within 10 days of receiving the package.
Items must be returned in the original condition they were received, along with any tags or packaging. Return shipping costs are customer’s responsibility. International customers will also be responsible for any duties and taxes that may apply.RETURNS
We will gladly accept returns on products in new, unused condition with all tags and packaging intact. If you would like to return a product, please contact us with your order details within 10 days of receiving your order.
You may return your items for store credit or a full refund of the amount which you paid at the time of purchase minus the shipping cost. The buyer is responsible for return shipping.
Returned goods are your responsibility until they reach us, so please make sure they are packed properly so they do not get damaged on the way. All goods will be inspected on return.
Refunds will be credited back to your original method of payment, and will post approximately three days after the date of processing.
Only products purchased directly through Joseph Henry 1895 may be returned. Joseph Henry 1895 products purchased from another retailer must be returned to the original seller.DAMAGED GOODS
If a product you receive is damaged, please contact us with your order details within 48 hours and include a photograph of the damage.